infotrackThe infotrack blog
Playbooks for automating ecommerce customer support with AI.
How to Automate WISMO Emails for Your Shopify Store
WISMO email automation done right: the exact data an AI needs to answer 'Where is my order?', the three edge cases you must never auto-reply to, and how to set it up on Gmail.
Read more →The Best Gorgias Alternative for Small Shopify Stores
Looking for a Gorgias alternative that fits a solo founder's budget? Here's an honest comparison, when Gorgias is overkill, and a Gmail-native option built for small Shopify stores.
Read more →How to Handle Customer Support as a Solo Founder
How to handle customer support as a solo founder without hiring: a two-window daily system, a three-tier triage rule, and where AI automation actually saves your evenings.
Read more →How to Automate Ecommerce Customer Support Emails With AI (Without Losing the Human Touch)
A practical playbook for automating repetitive Shopify and Gmail support emails with AI — what to automate, what to escalate, and how to keep replies on-brand.
Read more →